SHIPPING & RETURNS

SHIPPING POLICY

Please allow up to 4 business days for processing before your item ships.

Australia Wide Shipping

$10.00 AUD – Standard Shipping: 7 - 10 working days (non promo periods)

Due to COVID-19 - Australia Post are experiencing heavy demand. Please be patient.

We send shipping tracking details to your email address so please use your package details to track.

International Shipping 
We are yet to offer international shipping - stay tuned until we sort out some details.

RETURNS POLICY

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch.

DURING COVID-19  THERE ARE STRICTLY NO RETURNS, NO REFUNDS.

 

Please choose carefully as The Fourth House does not accept refunds or exchanges for change of mind.

All items purchased from The Fourth House are carefully checked over before being packaged and sent to all of our customers. We carefully wrap and package well to avoid any damage in transit.
But if your items are damaged during transit. please contact us through email at hello@thefourthhouse.com.au within 24 hours of your receiving your parcel.  
If a product arrives broken or damaged, we are happy to send a replacement. Photographic evidence as proof of the damage/defect is required. 

Please note we do not refund the shipping costs, we do not assume responsibility for reimbursement or compensation of ​returned packages lost in transit without proof of delivery back to The Fourth House.

Refund and store credits will be issued at the discretion of The Fourth House.

 

Please note orders will be delivered as authority to leave unless stated differently by customer. This must be noted in the comment section at checkout. If we've received confirmation from the courier service of your package being delivered safely at your residence we are not responsible for lost/ damaged deliveries.

PACKAGING

We try to use eco - friendly packaging and boxes where we can. Sometimes we do have to use bubble wrap. We have decided that we won't ever purchase it, so we re-use clean bubble wrap or foam to protect your purchases through to delivery!